Know the rules before account access
Our Legal notice explains how we set conditions for creating, using and closing an account. You may need to complete phone verification before account access, and we can ask for details that help match your identity with wallet or bank records. Access or eligibility depends on
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local law, so the available route can differ by Indonesian jurisdiction. Payment references are part of the legal record: DANA, OVO, GoPay and QRIS identify the wallet path selected during a transaction, while bank transfer and virtual account records help us reconcile an instruction. We ask
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you to check names, amounts and account details before confirming a request. If a rule affects your account, we will direct you to the applicable wording through the account area or our support route. Keep your login details private and contact us when a record appears
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incorrect.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.